Shipments and returns

Your shipment

Cut Flower Delivery

Cut flowers are cut and held in water for approx. 4 hours before being packed in standard English Flower boxes, the default delivery is before noon the day after dispatch, another option is for delivery before 10.  Standard before noon delivery is £18.50 and for delivery before 10:00 the cost is £21.00.

Plant orders

We have delayed dispatch by a week as a consequence of predicted cold weather, we begin shipping plant orders on Monday May 13th 2019 in chronological order. An email will be sent prior to dispatch, or to advise the order is ready for collection.  Please let us know if you are going to be away during the second half of May or the first week of June enabling us to avoid sending plants to an empty property.

We try as far as is possible to meet any specific delivery date you may have specified.  However, we are subject to natural processes and the plants do not always behave and grow to our calendar!  

All packages are dispatched Monday to Thursday and are shipped via APC Overnight or suitable carrier for overseas destinations with tracking and drop-off without signature if you give us your secure drop-off place, (we also tag each package IF OUT LEAVE IN SAFE PLACE).  You will be provided  with a link to track your package online. Boxes are strong, double walled corrugated cardboard, amply sized and your items are well-protected. 

Shipping fees include handling and packing fees as well as courier costs. We cannot group two distinct orders placed separately, i.e. tubers and plants, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Delivery to England, Wales and Scotland is £12.50 and to Ireland, the Channel Islands and primary European countries £17.50.  Delivery to England, Wales and Scotland is the day after dispatch and the others are 2-4 days.